Trivana Digital Solutions

Website: trivanadigital.com Effective Date: May 4, 2025 Last Updated: May 4, 2025 Governed by: Information Technology Act, 2000 & Digital Personal Data Protection (DPDP) Act, 2023 (India)

In plain terms: We respect your privacy. We collect only what we need, use it to serve you better, and never sell it to anyone. Here’s the full details of how we handle your data.

1. Who We Are

Trivana Digital Solutions is a digital services company operating at trivanadigital.com, providing web design, web development, SEO, digital marketing, branding, and technology solutions to businesses across India and internationally.

When we refer to “we,” “us,” or “our” in this policy, we mean Trivana Digital Solutions. When we say “you” or “your,” we mean any visitor to our website or client engaging our services.

2. Information We Collect

In plain terms: We collect information in three ways — what you tell us, what your browser tells us automatically, and what our tools observe about how you use our site.

A. Information You Provide Directly

• Full name, email address, and phone number
• Company name, industry, and job title
• Project requirements, goals, and service inquiries submitted via forms
• Billing details (processed securely through third-party payment gateways — we never store your card information)
• Any files, content, or assets you share with us for project purposes

B. Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on each page, and navigation paths
• Referring website or source (how you found us)
• Geographic location (country/city level only)

C. Information from Third Parties

• Inquiries or messages sent via LinkedIn, Instagram, or other social platforms
• Referral data from partner networks or directories
• Analytics insights from Google Analytics or similar tools

3. How We Use Your Information

In plain terms: Your data is used to do our job well — deliver services, communicate clearly, improve our website, and occasionally let you know about relevant updates.

We use your information to:

• Deliver our services — respond to inquiries, send proposals, manage projects, and communicate progress
• Process transactions — raise invoices, track payments, and send receipts
• Improve our website — understand how visitors interact with our site and optimize the experience
• Send marketing communications — only if you have opted in; you can unsubscribe at any time
• Legal compliance — meet obligations under Indian law and applicable international regulations
• Security — detect, prevent, and respond to fraud, abuse, or unauthorized access
• Portfolio and case studies — showcase completed work unless you have requested confidentiality in writing

4. Use of AI Tools

In plain terms: We sometimes use AI tools to help us work faster and smarter. We always review and refine the output before it reaches you.

Trivana Digital Solutions may use artificial intelligence tools — including but not limited to AI writing assistants, design generation tools, and code assistance platforms — as part of our service delivery process.

All AI-assisted work is:

• Reviewed, edited, and quality-checked by our team before delivery
• Customized to meet your specific brief and brand requirements
• Never shared with AI platforms in a way that compromises your confidential project information

If you have concerns about AI tool usage in your project, please notify us in writing and we will discuss alternatives.

5. Cookies and Tracking Technologies

In plain terms: Our website uses cookies to remember your preferences and understand how people use our site. You can turn them off, but some features may not work perfectly.

We use the following types of cookies:

You can manage or disable cookies through your browser settings. Opting out of analytics cookies will not affect your ability to use our services.

6. How We Share Your Information

In plain terms: We do not sell your data. We only share it when absolutely necessary to deliver our services or comply with the law.

We do not sell, rent, or trade your personal information. We may share it with:

• Trusted service providers — hosting companies, email platforms, payment processors, and analytics tools, all bound by confidentiality obligations
• Legal and regulatory authorities — when required by law, court order, or government directive under Indian jurisdiction
• Professional advisors — lawyers or accountants, strictly under confidentiality agreements
• Business successors — in the event of a merger, acquisition, or sale of our business, with appropriate notice to you

We require all third parties to implement appropriate data protection measures when handling your information.

7. International Data Transfers

If you are accessing our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to this transfer.

For clients in the European Union, we take steps to ensure your data is handled in compliance with applicable GDPR requirements, including using standard contractual clauses where necessary.

8. Data Retention

We retain your personal information for as long as:

• Your project or business relationship with us is active
• Required to fulfill legal or tax obligations (typically 7 years under Indian law)
• Necessary to resolve disputes or enforce agreements

Once data is no longer needed, it is securely deleted or anonymized.

9. Data Security

We protect your information using:

• SSL/TLS encryption on all data transmitted through our website
• Secure, access-controlled servers and cloud storage
• Restricted internal access — only team members who need data to perform their role can access it
• Regular security reviews and updates

No method of transmission over the internet is 100% secure. While we do everything reasonably possible to protect your data, we cannot guarantee absolute security.

10. Your Rights

In plain terms: You have the right to know what data we have about you, correct it, or ask us to delete it. Just reach out.

Under the DPDP Act 2023 (India) and applicable international regulations, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that inaccurate or outdated information be corrected
• Erasure — Request deletion of your personal data, subject to legal obligations
• Withdraw consent — Opt out of marketing communications at any time
• Grievance redressal — Lodge a complaint with our data privacy contact

To exercise any of these rights, email us at privacy@trivanadigital.com with the subject line “Data Request.” We will respond within 30 days.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or partner tools. We are not responsible for the privacy practices of these external sites. We encourage you to review their policies independently before sharing any personal information.

12. Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:

• The “Last Updated” date at the top of this page will be revised
• Significant changes will be communicated via email to active clients

We encourage you to review this page periodically.

14. Contact & Grievance Officer

For any privacy-related questions, requests, or concerns:

Trivana Digital Solutions 📧 privacy@trivanadigital.com 🌐 trivanadigital.com

We aim to respond to all privacy inquiries within 30 business days.